These days privacy and security are everything: modern devices are packed with sensitive data, and you have to do your best to keep prying eyes at bay. In light of this situation, Windows 10 users are lucky to have Windows Hello at hand. In fact, this biometrics-based technology is a real boon when it comes to adding extra protection to your PC. For instance, the feature provides you with an opportunity to sign in to your account with your fingerprint, which is unique and therefore perfect for security purposes.That said, things often go astray.
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We assume your Windows 10 fingerprint reader has been acting up lately and that is why you are here. The good thing is, there is no reason whatsoever to get worked up: this article offers a detailed, step-by-step guide on how to set up fingerprints on a Windows 10 device and how to fix Windows 10 fingerprint reader not working.Our tips are intuitive and easy to follow, so you are sure to succeed in resolving your fingerprint issue even if you are a PC novice. For maximum effectiveness, we insist that your troubleshooting adventure commence with the first fix on our list. If it fails to help you, keep working your way down, trying our methods one by one.
The point is, they are arranged in such a way that the most common scenarios are addressed first while less frequent culprits are examined later. How to configure Windows Hello fingerprint login on Windows 10?The Windows Hello fingerprint functionality is a much stronger form of authentication than a traditional password. Thus, it is high time you found out how to set up fingerprints on a Windows 10 device:. Click the Start button (the Windows logo) on your Taskbar. Open the Settings menu (click the gear-shaped icon). Select the Accounts option to proceed.
In the left-pane menu, move to Sign-in options. In the right pane, locate Windows Hello. Under Fingerprint, click the Set up button.
You will be prompted to create a PIN (if you don’t have one). Click on Get started and key in your PIN. Place your finger on the fingerprint scanner. Wait until your fingerprint is scanned. You may click Add another to get another finger of yours scanned for sign-in purposes.Once you are done, exit the program. Now you can unlock your Win 10 PC with just a swipe. Why is fingerprint not working on Windows 10?Unfortunately, there is a whole lot of digging required to answer this question.
Nevertheless, we’ve done a good job: here you can find an exhaustive list of the possible culprits behind the Fingerprint not working on Windows 10 nuisance. In a nutshell, Windows Hello fingerprint problems usually stem from:. hardware issues.
software conflicts. system corruption.
faulty, incompatible or obsolete drivers. incorrect settingsWhichever is the issue affecting your PC, you will find the easiest way to get things right below.
How to fix Windows 10 fingerprint reader not working?Before carrying out a thorough investigation, make sure to check up on a few things:. Windows Hello is exclusive to Windows 10 devices. Thus, if you are running another version of Microsoft’s OS, you can’t use the functionality in question.
In such a case, consider upgrading to Windows 10. It’s quite nice, honestly, and Windows Hello is not the only cool feature the new operating system offers. If you due to some reason, do not hesitate to check our detailed guide. Try restarting your PC. In fact, although this move is widely assumed to be the first step in any troubleshooting adventure, users tend to forget about this simple solution and jump to more sophisticated methods. Use the right finger, finger position, and finger move when trying to log on to your computer. The catch is, you are supposed to be doing precisely what you were doing when registering your fingerprint.
Make sure your Win 10 device is connected to the Internet. Otherwise, the Windows Hello technology won’t work.If the tips above have been to no avail, take a deep breath and dive in. Check the fingerprint scannerIf the fingerprint reader on your Windows 10 device is not working the way it is supposed to, there is no need to panic.
First and foremost, let’s check if there are any obvious hardware issues at play.To begin with, check whether your fingerprint scanner is dusty or dirty. If it is far from being crystal clean, now is the best time to get it in tip-top shape. Get a piece of clean cloth and use it to gently wipe your fingerprint scanner.
In many cases, this helps.Note: Avoid using alcohol-based substances for the clean-up procedure, and do not pour any liquid on the hardware. If there are scratches on the scanner’s sensor, you are better off sending your machine for repair. Run the Hardware and Devices troubleshooterTroubleshooting your built-in biometric device in Windows 10 is quite a straightforward procedure thanks to the Hardware and Devices troubleshooter your system comes with:.
Launch the Settings app by concurrently pressing the Windows logo key and the I button. Navigate to the Update and Security section and click on it. Go to the left-pane menu and navigate to Troubleshoot. Move to the right pane. Under the Find and fix other problems section, scroll down until you stumble upon Hardware and devices.
Click Run the troubleshooter.If the tool fails to find what is causing your fingerprint scanner to malfunction, move on to the following fix. Reset your fingerprint loginIf the issue persists, re-enrolling your fingerprint might be extremely helpful. Indeed, a lot of users claim that it proves so. As such, here is what you should do:.
Open the Search box on your computer. You can find it in your Start menu or by pressing the Windows logo + S shortcut on your keyboard. Input “sign-in” (without quotes) in the Search area and hit Enter. You’ll be taken to the Accounts menu.
Once there, move down to Sign-in options. Jump to the right-pane section. Under Windows Hello, click the Set up button.Follow the on-screen prompts to set up fingerprint login. Update your fingerprint reader driverBiometrics often fails to work on Windows 10 due to driver issues, so chances are your fingerprint reader driver is past its sell-by date.
In such a scenario, it is important that you update the driver as soon as possible.To get the issue resolved, you can search for the necessary updates online. In this case, you should be really careful as downloading and installing the wrong software can cause your system to go turbulent.What we strongly advise you is employing to get the job done. This intuitive and powerful tool will update and fix all your driver software – not only the fingerprint reader driver that is behind your current headache.
Your system will get exactly those drivers it needs to perform at its best. This ensures no driver-related issues will come up out of the blue. Is a product of Auslogics, certifiedThat said, there is another, though a more complicated, method to get the necessary updates.
It implies using the built-in Device Manager utility. Here is what you are supposed to do:. Right-click on the Windows logo icon – the one that is always visible on your Taskbar.
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This will launch the Power User menu. Pick Device Manager. Then go to the Biometric Devices section and expand it with the right click of your mouse. Locate your fingerprint reader. It might be seen as an unidentified device. Right-click the device and update its driver by selecting the appropriate option.
Make sure to select the option named “Search automatically for updated driver software”. Is a product of Auslogics, certifiedHopefully, updating your fingerprint reader driver has fixed your problem. Roll back the fingerprint reader driverIf the fingerprint issue came up after updates found their way to your PC, there is a high chance your system is not okay with the new fingerprint reader driver.
In a situation like this, your best bet is to roll back the problematic driver to its previous version:. Open the Device Manager applet (Windows logo key + X - Device Manager). Locate your fingerprint reader in the Biometric Devices section. Double-click the device to open its properties.
Click Roll Back Driver. Then click OK.This way you will get the previously installed driver instead of your current one. Re-install your fingerprint softwareIf the previous fixes have failed you, re-installing the fingerprint reader software should be your next move.
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March 2023
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